Frequently Asked Questions
General Booking
a) Original NRIC / Passport
b) Original Driving Licence
c) Cash for Security Deposit (Click Here for more info)
Check that your driver’s licence is valid and check whether your nationality requires an international license to be able to drive in your desired destination. An international license is preferred for non-Malaysian citizens wishing to drive in Malaysia. If we find that the driver does not have a valid driver’s license, we reserve the right to refuse to give the car to you. We also reserve the right not to refund the booking deposit you had paid to us because your booking transactions block other customers from renting a specific car from us.
All rental cars listed on our website are owned by Zingo. Unlike many local car rental companies, they do not own the rental cars but they are third-party agents. Therefore, many of their vehicles are not under their control, so they might not be able to provide you with the best service and user experience. If your rental car, unfortunately, has problems, they may not be able to provide you with timely assistance. What’s worse is that in some past cases, third-party agents will shift this responsibility to the owner, and your travel journey will be spoiled by then.
Please click on the specific car model link on the search result page to find out more information about the selected car. Please note that the car pictures are for display purposes only. You can contact us for the actual picture of their car. We carry many different car models and as we continually upgrade our fleets, the actual rental car may be similar but not identical to the one pictured. The seating and luggage capacity for each car should be used as a guide only.
On the search result page, click on the “RENT NOW” button to find more details about the car. You will see the car’s manufacturing year, fuel type, transmission type, daily price, whether it comes with air-con, and the number of seats it has.
Car Pick-up / Return
We will contact you with details of how to collect your car within 24 hours of booking confirmation, so please ensure your contact details (phone and email) are correct before placing an order. You will also find the order summary email. Usually, we will deliver it to you at your specified location, such as hotel, airport, and bus terminal.
Yes, however, it is advisable to book your car rental a few days in advance to avoid disappointment.
Yes, we allow the car to be returned at a different location but a surcharge may be applied. To avoid any doubt, read the Terms and Conditions on the Payment page before you click on the ‘PAY NOW’ button.
Not necessarily, you can choose your preferred pick-up and drop-off location. We allow the car to be returned at a different location but a surcharge may be applied. To avoid any doubt, read the Terms and Conditions on the Payment page before you click on the ‘PAY NOW’ button.
Insurance-Related
No, insurance is not included. However, we offer Collision Damage Waiver (CDW) to reduce the customer’s excess liability. Please read the Terms and Conditions carefully. Notwithstanding this, it’s advisable to purchase travel insurance. Zingo shall not be responsible for any loss or damage as a result of the trip cancellation, personal baggage loss, personal accident, injury or illness.
You are required to inform us immediately on the spot and follow our instructions. Then, you make police report within 24 hours from the time of an accident or from the time you’ve found out the theft or loss and get police report in writing.
Payment-Related
On the checkout page, you will see the available payment options. We support SenangPay, an Online Payment Gateway that accepts all kinds of credit and debit cards in the type of Visa and MasterCard both locally and internationally. You can also make payment via a secure Internet Banking (FPX) transaction through your local bank account in Malaysia.
Yes. The payment gateway integrated on our website, SenangPay, has been registered with Bank Negara Malaysia and Senangpay uses SSL (Secure Socket Layer) for each transaction. In addition, SenangPay does not store sensitive data such as credit/debit card information. Every transaction will require 6 digits 3D-secure code which will be sent to mobile phone for confirmation. SenangPay also have an internal “Fraud Detection” team. Kindly proceed to SenangPay and Bank Negara Malaysia website for verification.
The currency of payment is in Malaysian Ringgit (MYR). For international customers, please check with your bank about the exchange rate of your debit/credit card.
No. We know you do not like to pay for additional transaction fees, so we promise you that will be NO TRANSACTION FEES if you make payment at our website. We will absorb the payment gateway transaction fee into our business cost because you supported for our business growth. Sound like a good deal? Let’s take actions now – rent a car from us and save money today!
Yes. We only charge you 15% of the total amount as the Booking Fee for your car rental booking confirmation, and then you only need to pay the Remaining Balance upon the pick-up of the car.
Security Deposit
At present, we only accept cash payments.
Yes, the security deposit will be refunded in full within 3 working days after you return the rental car; provided there is no damage to the rental car.