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Frequently Asked Questions (FAQ)

General Questions

No. Bookings are strictly non-refundable. Please check the car booking information carefully before check out. Car rental purchases are final and are not refundable. Duplicated transactions are also not refundable because duplicated transactions block other customers from renting a specific car. There will be no refund for any unused or partly used services. However, you can contact us and request to change the date and time or extend the lease period (subject to car availability).
a) Original NRIC / Passport
b) Original Driving Licence
c) Cash for Security Deposit (Click Here for more info)
Check that your driver’s licence is valid and check whether your nationality requires an international license to be able to drive in your desired destination. An international license is preferred for non-Malaysian citizens wishing to drive in Malaysia. If we find that the driver does not have a valid driver’s license, we reserve the right to refuse to give the car to you. We also reserve the right not to refund the booking deposit you had paid to us because your booking transactions block other customers from renting a specific car from us.
All rental cars listed on our website are owned by Zingo. Unlike many local car rental companies, they do not own the rental cars but they are third-party agents. Therefore, many of their vehicles are not under their control, so they might not be able to provide you with the best service and user experience. If your rental car, unfortunately, has problems, they may not be able to provide you with timely assistance. What’s worse is that in some past cases, third-party agents will shift this responsibility to the owner, and your travel journey will be spoiled by then.
Please click on the specific car model link on the search result page to find out more information about the selected car. Please note that the car pictures are for display purposes only. You can contact us for the actual picture of their car. We carry many different car models and as we continually upgrade our fleets, the actual rental car may be similar but not identical to the one pictured. The seating and luggage capacity for each car should be used as a guide only.
On the search result page, click on the “RENT NOW” button to find more details about the car. You will see the car’s manufacturing year, fuel type, transmission type, daily price, whether it comes with air-con, and the number of seats it has.
We offer various types of vehicle to suit your needs, such as Compact, Sedan, MPV, SUV, 4WD, Pick Up, Van and Luxury. When you search for your location, you will see a list of vehicle types available.
The availability of cars may be limited during peak seasons, such as public holidays etc. Nevertheless, it is advisable to book your car rental a few days in advance to avoid disappointment.
Zingo offers car rental services at various locations across Kuching areas in Sarawak, Malaysia. You can select your preferred location for pick-up and drop off within the state.
We do provide chauffeur service. Please note that the car rental prices are shown do not include the chauffeur service fees. You can check out the details of chauffeur services at here and fill out your details. Our sales team will contact you within 24 hours, regardless of public holidays as we operate on 365 days and 24/7.
No, not this time. We know that everyone like rewards, so we may include this in our business plan in near future. We will keep updating, so stay tuned and subscribe to our newsletter for the next updates.

Car Pick-up / Return

We will contact you with details of how to collect your car within 24 hours of booking confirmation, so please ensure your contact details (phone and email) are correct before placing an order. You will also find the order summary email. Usually, we will deliver it to you at your specified location, such as hotel, airport, and bus terminal.
Yes, however, it is advisable to book your car rental a few days in advance to avoid disappointment.
Yes, we allow the car to be returned at a different location but a surcharge may be applied. To avoid any doubt, read the Terms and Conditions on the Payment page before you click on the ‘PAY NOW’ button.
Not necessarily, you can choose your preferred pick-up and drop-off location. We allow the car to be returned at a different location but a surcharge may be applied. To avoid any doubt, read the Terms and Conditions on the Payment page before you click on the ‘PAY NOW’ button.
Yes, you may book a one-way car rental and return it at the same location.
Yes, you must notify us immediately if you want to change the drop-off location. Any changes to your booking may result in additional charges.
No. There will be no refund for any unused or partly used services.

Insurance-Related

No, insurance is not included. However, we offer Collision Damage Waiver (CDW) to reduce the customer’s excess liability. Please read the Terms and Conditions carefully. Notwithstanding this, it’s advisable to purchase travel insurance. Zingo shall not be responsible for any loss or damage as a result of the trip cancellation, personal baggage loss, personal accident, injury or illness.
You are required to inform us immediately on the spot and follow our instructions. Then, you make police report within 24 hours from the time of an accident or from the time you’ve found out the theft or loss and get police report in writing.

Payment-Related

On the checkout page, you will see the available payment options. We support SenangPay, an Online Payment Gateway that accepts all kinds of credit and debit cards in the type of Visa and MasterCard both locally and internationally. You can also make payment via a secure Internet Banking (FPX) transaction through your local bank account in Malaysia.
Yes. The payment gateway integrated on our website, SenangPay, has been registered with Bank Negara Malaysia and Senangpay uses SSL (Secure Socket Layer) for each transaction. In addition, SenangPay does not store sensitive data such as credit/debit card information. Every transaction will require 6 digits 3D-secure code which will be sent to mobile phone for confirmation. SenangPay also have an internal “Fraud Detection” team. Kindly proceed to SenangPay and Bank Negara Malaysia website for verification.
The currency of payment is in Malaysian Ringgit (MYR). For international customers, please check with your bank about the exchange rate of your debit/credit card.
No. We know you do not like to pay for additional transaction fees, so we promise you that will be NO TRANSACTION FEES if you make payment at our website. We will absorb the payment gateway transaction fee into our business cost because you supported for our business growth. Sound like a good deal? Let’s take actions now – rent a car from us and save money today!
Yes. We only charge you 15% of the total amount as the Booking Fee for your car rental booking confirmation, and then you only need to pay the Remaining Balance upon the pick-up of the car.
You will receive an Order Summary in your email that shows your booking confirmation. If you do not receive your Order Summary email more than 15 minutes after booking, please email [email protected]
If after 15 minutes, please email [email protected] and also check with your bank to see if the payment was successful or not.

Security Deposit

We will need to hang on to a deposit while you have our car. We do this to make sure we don’t lose money if there are any problems during your rental. For example, if you return the car late, damaged or very dirty, we will hold on to some or all of your deposit.
The security deposit amount can be anything from RM300 to RM1,000 in some cases even more. The amount depends on the type of car.
At present, we only accept cash payments.
Yes, the security deposit will be refunded in full within 3 working days after you return the rental car; provided there is no damage to the rental car.
It usually takes 3 working days to get your deposit back after you return the rental car. It can take longer during public holidays.

Mileage-Related

Yes, the mileage is unlimited for daily rental. For business leasing, please contact us for different packages.
This only applies to business leasing, vehicles; please check the Terms and Conditions in the Leasing Agreement. Usually, you will have to pay back the extra mileage that you have used.

Feel Free to Say Hello! GET IN TOUCH WITH US

Address: 1st Floor, Lot 2979, Bormill Commercial Centre, Jalan Tun Ahmad Zaidi Adruce, 93150 Kuching, Sarawak, Malaysia
Phone : 013 855 2525
Email: [email protected]